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Terms & Conditions
Reverb Clothing Terms and Conditions (“Agreement”)
This Agreement was last modified on January 1st, 2021. Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using http://www.reverbclothing.co.uk (“the Site”) operated by ego trading(“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at http://www.reverbclothing.co.uk. By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalised terms are defined in this Agreement.
Your order for goods is accepted and a contract is formed between Reverb Clothing and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Reverb Clothing, nor at the point in time that you receive an email from Reverb Clothing acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Reverb Clothing, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, Reverb Clothing shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you.
Cancelling Your Order
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order, (such as photo gifts, made to measure curtains, fabric sold by the metre and personalised goods), fresh flowers, perishable food items, audio or DVD recordings, computer software and games, toiletries and cosmetics where the seal has been broken, or pierced jewellery items. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call 0333 777 8000# within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.
We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. For full details of how to return goods can be found in the RETURNS section. Additional terms and conditions apply to cancelling orders for certain goods such as made to order items, large items of furniture and domestic appliances. Please refer to the terms relating to the supply of those goods. Additional delivery charges such as DPD Precise delivery charges will not be refunded if you cancel or return your order.
Brexit and International Orders
Following the UK leaving the European Union, buyers from outside the UK may be subject to additional import charges for the goods ordered and dispatched. Whilst this may not affect orders placed from outside the EU, you (the buyer) will still be responsible for taxes and duties that are required to be payed to import the goods into your country. The European Union has many member states and their duties are varied so we insist you check the details of these costs before placing an order with us. We will NOT be responsible for unpaid taxes and duties duty the import of our goods into your country. If you choose not to pay the import duty on your item then we reserve the right NOT to refund until your order has been returned to us. If you choose not to pay the import duty on your order and your order has been returned to us, we will refund less the cost of postage as this cannot be reclaimed.
Please check the details of your import taxes and duties BEFORE PLACING AN ORDER WITH US.
The Site and its original content, features and functionality are owned by ego trading and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Links To Other Sites
This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of the uk, without giving effect to any principles of conflicts of law.
Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions. Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. You may contact us with regard to this by email or post. Details can be found on our ‘contact us’ page.